Shipping and Returns
Shipping Information PhiBeauty
This page has been created to provide you with clear, transparent, and essential information about how your orders are processed, shipped, and delivered across Australia. At PhiBeauty, we believe that a smooth and reliable delivery experience is a key part of your overall shopping journey. Here, you’ll find everything you need to know about shipping costs, delivery timeframes, order handling, and what to expect after placing your order, so you can shop with confidence, clarity, and complete peace of mind.
📦 Shipping Rates
At PhiBeauty, we aim to provide a simple, transparent, and cost-effective delivery experience for our customers across Australia. Our shipping structure is designed to be fair for smaller orders while also encouraging greater value when you choose to purchase more.
For all orders over $110, we offer free standard shipping Australia-wide. This allows you to shop with confidence and enjoy added value without worrying about extra delivery costs. For orders below this amount, a flat rate of $9.90 applies. This fixed fee ensures there are no unexpected costs at checkout, making your purchasing decision easier and more straightforward.
All orders are shipped via Australia Post, one of the most trusted and reliable postal services in Australia. This ensures your parcel is handled with care and delivered efficiently.
We’ve intentionally kept our shipping pricing structure clear and uncomplicated, so you can complete your purchase with confidence and peace of mind.
📍 Click & Collect
For customers who prefer a faster and more convenient way to receive their order, PhiBeauty offers a free Click & Collect service from our South Yarra location. This option is ideal if you would like to avoid shipping fees or receive your products as soon as they are ready for collection. You can collect your order from:
G2/657 Chapel Street, South Yarra VIC 3141
To ensure your order is prepared and ready for pickup, we kindly ask that you allow at least 24 hours notice before arriving. This gives our team enough time to process, pack, and prepare your items so they are ready for a smooth and efficient collection experience.
Click & Collect is completely free of charge and provides a simple way for local customers to shop with flexibility and convenience. Once your order is ready, you will be notified so you can collect it at a time that suits you.
⏱ Order Processing
Once you place an order with PhiBeauty, our team begins processing it promptly to ensure a smooth and efficient fulfilment experience. All orders are carefully reviewed, picked, and packed within 1–2 business days before being dispatched. This timeframe allows us to maintain accuracy, quality control, and careful handling of every product you purchase.
As soon as your order has been shipped, you will receive a confirmation email containing your tracking details so you can monitor your delivery at every stage.
In the rare case that an item is out of stock after your purchase, our team will contact you directly to offer a suitable solution. This may include a full refund or an alternative product, depending on your preference. Our goal is to ensure you are always informed and supported throughout the entire process.
🚛 Estimated Delivery Times
Once you place an order with PhiBeauty, our team begins processing it promptly to ensure a smooth and efficient fulfilment experience. All orders are carefully reviewed, picked, and packed within 1–2 business days before being dispatched. This timeframe allows us to maintain accuracy, quality control, and careful handling of every product you purchase.
As soon as your order has been shipped, you will receive a confirmation email containing your tracking details so you can monitor your delivery at every stage.
In the rare case that an item is out of stock after your purchase, our team will contact you directly to offer a suitable solution. This may include a full refund or an alternative product, depending on your preference. Our goal is to ensure you are always informed and supported throughout the entire process.
📦 Safe Delivery Options & Missing Parcels
At PhiBeauty, we understand how important it is for your order to arrive safely and securely. That’s why we offer flexible delivery options designed to suit your preferences and provide peace of mind throughout the entire delivery process.
Shipping Rates
At PhiBeauty Cosmetic & Laser Clinic, we aim to ensure that your order is delivered safely, securely, and with complete peace of mind. Depending on your preference, your parcel may be left in a safe place under Authority to Leave (ATL) or delivered with a required signature for added security.
If you are not available at the time of delivery, your parcel may be taken to your nearest Australia Post office for collection. These options are designed to provide flexibility, convenience, and reliable delivery for every customer across Australia.
Authority to Leave (ATL)
For your convenience, most orders are delivered with Authority to Leave (ATL). This means that if no one is available at the delivery address, Australia Post may safely leave your parcel in a secure location such as your front door, porch, or mailbox. This option helps ensure faster delivery without the need for re-delivery or collection from a post office.
If you prefer added security, you can select Signature on Delivery at checkout. In this case, your parcel will be delivered directly to you or someone at your address, providing a higher level of security and control over your order.
If no one is available at the time of delivery and the parcel cannot be safely left, it will be taken to your nearest Australia Post office, where you can collect it at your convenience.
If Your Parcel is Marked as Delivered but Cannot Be Found
In rare cases where your tracking shows that your parcel has been delivered but you are unable to locate it, we recommend taking the following steps:
First, carefully check around your property, including your mailbox, front door, side entrances, and any safe delivery areas. Sometimes parcels are placed in less visible but secure locations.
Next, we suggest checking with neighbours or building management, as parcels may occasionally be accepted on your behalf or delivered to a nearby address.
You can also contact your local Australia Post office to confirm delivery details and see if the parcel has been redirected or held.
If you still cannot locate your order after these steps, our team is here to assist you. We will help initiate an investigation with Australia Post and support you throughout the process to ensure the issue is properly resolved.
💰 Returns & Refunds
At PhiBeauty, your satisfaction is very important to us. We understand that sometimes a product may not be exactly what you expected, which is why we offer a straightforward and fair returns policy to give you confidence when shopping with us.
🔄 30-Day Return Policy
We accept returns within 30 days of receiving your order. To be eligible for a return, items must be unused, unopened, and in their original condition and packaging. This ensures that all products meet hygiene and quality standards for our customers.
📦 Return Shipping
Return shipping costs are the responsibility of the customer, unless the item received is faulty, damaged, or incorrect. We recommend using a tracked shipping service to ensure your return reaches us safely.
💳 Refunds
Once your return has been received and inspected, your refund will be processed back to your original payment method. Please allow up to 5 business days for the refund to be completed after approval.
📦 Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with clear photos and your order details. Our team will review the issue promptly and arrange a suitable resolution, such as a replacement or full refund, at no additional cost to you.
⚠️ Final Note
By placing an order with PhiBeauty, you acknowledge that you have read and understood our shipping, delivery, and returns policies outlined on this page. We have provided this information to ensure full transparency and to help you feel confident and informed throughout your shopping experience. Our goal is to make every step — from placing your order to receiving your products — as smooth and reliable as possible. If you have any questions or need further clarification, our support team is always available to assist you.
Delivery times depend on your location within Australia. Most orders arrive within 2 to 7 business days after dispatch. Customers in Victoria typically receive their orders faster, while deliveries to Western Australia and the Northern Territory may take slightly longer.
Orders are usually processed and dispatched within 1–2 business days. Once your order has been shipped, you will receive a confirmation email with tracking details.
Yes, we offer free standard shipping on all orders over $110. For orders below this amount, a flat shipping rate of $9.90 applies.
Yes, all orders include tracking. Once your order is dispatched, you will receive a tracking number via email so you can follow your parcel every step of the way.
If you are not available at the time of delivery, your parcel may be left in a safe place under Authority to Leave (ATL). If this is not possible or if Signature on Delivery is selected, your parcel will be taken to your nearest Australia Post office for collection.
We recommend checking around your property, with neighbours, or your building management first. You can also contact your local Australia Post office. If you still cannot locate your parcel, please contact us and we will assist you in initiating an investigation.
Yes, we offer a free Click & Collect option from our South Yarra location. Please allow at least 24 hours for your order to be prepared before collection.
We offer a 30-day return policy for unused and unopened items in their original packaging.
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.