Terms and Conditions
Clinic Services & Treatments
At PhiBeauty Cosmetic & Laser Clinic, we are committed to providing a transparent, professional, and trustworthy experience for every client and customer. These Terms & Conditions have been created to clearly outline how our services, bookings, and online purchases operate, so you know exactly what to expect when interacting with our clinic or website.
Our goal is to ensure that every step of your journey — whether you are booking a treatment or purchasing a product — is supported by clear communication, fair policies, and a high standard of care. We believe that transparency builds confidence, which is why we have presented these terms in a straightforward and easy-to-understand manner. These Terms & Conditions are governed by the laws of Victoria, Australia, and are designed to protect both you as our customer and PhiBeauty as a service provider, ensuring a safe and consistent experience for all.
🏥 Clinic Services & Treatments
At PhiBeauty Cosmetic & Laser Clinic, all treatments are delivered with a personalised and professional approach to ensure the highest standard of care for every client. Before any procedure, a detailed consultation is conducted to assess your individual needs, skin condition, and suitability for treatment. This allows us to recommend the most appropriate and safe options tailored specifically to you.
While we always strive to achieve optimal results, it is important to understand that outcomes may vary between individuals. Factors such as skin type, lifestyle, and biological response to treatment can influence results. For this reason, PhiBeauty does not guarantee specific outcomes, but instead focuses on providing expert care and customised treatment plans designed to achieve the best possible results for each client.
All treatments are performed by trained professionals in accordance with established clinical standards and best practices. Your safety, comfort, and wellbeing are always our top priorities throughout every stage of your treatment journey.
Some treatments may result in temporary side effects such as redness, swelling, or sensitivity. These are generally mild and expected depending on the procedure. Comprehensive aftercare instructions will be provided to support proper healing and ensure the best possible outcome. Our team is always available to assist you with any concerns following your treatment. We believe in a fully individualised approach, ensuring that every treatment plan is carefully designed based on your consultation, medical history, and personal goals. This ensures a safe, effective, and tailored experience for every client.
🔬 Consultation & Treatment Suitability
At PhiBeauty, all treatments are provided following a thorough consultation to ensure they are suitable for each individual client. Every person has unique skin types, conditions, and responses, which is why we carefully assess your needs before recommending any treatment. Our priority is to ensure that each procedure is appropriate, safe, and aligned with your personal goals.
🎯 Results & Expectations
While we always aim to achieve the best possible outcomes, it is important to understand that results may vary from person to person. Factors such as skin type, lifestyle, and individual response to treatment can all influence the final result. For this reason, PhiBeauty does not guarantee specific outcomes, but instead focuses on delivering professional care and personalised treatment plans tailored to each client.
🧑⚕️ Professional Care Standards
All treatments at PhiBeauty are performed with a high level of professional care, following established clinical standards and best practices. Our team is trained to ensure that every procedure is carried out safely, responsibly, and with attention to detail, prioritising your comfort and wellbeing at all times.
⚠️ Possible Reactions & Aftercare
Some treatments may result in temporary and mild side effects such as redness, sensitivity, or slight swelling. These reactions are generally normal and expected depending on the procedure. Full aftercare instructions will be provided to help you achieve optimal recovery and results. If you have any concerns after your treatment, our team is always available to support you.
Bookings (Fresha) & Client Forms
This section explains how appointments are managed at PhiBeauty Cosmetic & Laser Clinic and what is required before your visit. All bookings are processed through our secure online system, Fresha, to ensure a smooth and organised scheduling experience. It also outlines the client forms that may be required prior to treatment, including medical history and consent documentation. These steps are essential to ensure safe, personalised care and to maintain the highest professional and clinical standards for every client.
1. Appointment Bookings
All appointments at PhiBeauty Cosmetic & Laser Clinic are managed through our secure online booking system, Fresha. This platform allows you to easily view available times, select your preferred treatment, and book your appointment at your convenience. Our system is designed to ensure a smooth, efficient, and organised booking experience for all clients.
2. Client Intake Forms
After making a booking, you may be required to complete one or more online forms prior to your appointment. These forms are essential for us to better understand your needs and ensure your treatment is safe and suitable for you. Depending on the service, this may include medical history, consent forms, and treatment-specific information.
3. Mandatory Completion Requirement
Please note that completing all required forms before your appointment is mandatory. In some cases, you may also be asked to complete and sign an additional form at the clinic on the day of your treatment. Failure to complete the necessary documentation may result in delays or, in some cases, rescheduling or cancellation of your appointment to ensure safety and compliance.
4. Purpose of Forms
These forms are in place to ensure the highest level of safety, care, and treatment effectiveness. They allow our team to assess your suitability for each procedure and provide personalised care based on your individual needs and medical background. Your safety and wellbeing are always our top priority.
💰 Deposits, Cancellations & Rescheduling
This section explains how appointment deposits, cancellations, and rescheduling are managed at PhiBeauty Cosmetic & Laser Clinic. It has been created to provide clear guidance on our booking policies, helping you understand what to expect when securing or changing your appointment. Our aim is to ensure fairness for all clients while maintaining an efficient clinic schedule. Please review this information carefully before booking so you are fully aware of our notice periods, deposit conditions, and rescheduling options.
1. Deposits
For certain services at PhiBeauty, a deposit may be required to secure your booking. This deposit is taken to confirm your appointment and ensure that your allocated time is reserved exclusively for you. In most cases, the deposit will be deducted from the final treatment cost.
2. Cancellations
If you need to cancel your appointment, we kindly ask that you provide at least 24 hours’ notice. This allows us to offer the time slot to other clients and maintain an efficient clinic schedule. Cancellations made with less than 24 hours’ notice may result in the loss of your deposit.
3. Rescheduling
If you wish to reschedule your appointment, this can be arranged subject to availability. We aim to be as flexible as possible and will do our best to find a suitable alternative time for you. To avoid any penalties, rescheduling should also be requested at least 24 hours in advance.
4. No-Show Policy
If a client fails to attend their scheduled appointment without prior notice, this is considered a no-show. In such cases, the deposit may be forfeited and future booking restrictions may apply. This policy is in place to respect the time of our practitioners and other clients who may be waiting for availability.
⚠️ Medical Disclosure & Liability
At PhiBeauty Cosmetic & Laser Clinic, your safety is our highest priority. It is essential that you provide full and accurate information regarding your medical history, current medications, allergies, and any relevant health conditions prior to undergoing any treatment. This information allows our practitioners to assess your suitability for procedures and ensure treatments are delivered safely and appropriately.
PhiBeauty cannot be held responsible for any complications, side effects, or adverse reactions resulting from incomplete, inaccurate, or undisclosed medical information. While all treatments are performed with professional care and in accordance with clinical standards, individual responses may vary, and it is important that clients take responsibility for providing truthful and complete medical disclosure to support safe and effective treatment outcomes.
⚖️ Limitation of Liability
To the maximum extent permitted by law, PhiBeauty shall not be held liable for any indirect, incidental, special, or consequential loss or damage arising from the use of our website, products, or services. This includes, but is not limited to, loss of data, income, business opportunities, or any other form of financial or personal loss that may occur in connection with our treatments, products, or third-party services.
All treatments and services provided by PhiBeauty are performed with professional care and in accordance with recognised clinical standards. However, results from cosmetic and laser treatments can vary significantly between individuals due to factors such as skin type, medical history, lifestyle, and individual biological response. As such, we do not guarantee specific outcomes, and clients acknowledge that all treatments are undertaken at their own discretion following consultation.
PhiBeauty is not responsible for the performance, delays, or failures of third-party providers, including but not limited to Australia Post for delivery services and Fresha for booking management. While we carefully select and rely on reputable platforms, their operations remain outside of our direct control.
Nothing in these Terms & Conditions excludes or limits any rights you may have under Australian Consumer Law. Where liability cannot be excluded under applicable legislation, it will be limited to the maximum extent permitted by law. By using our services, booking appointments, or purchasing products, you acknowledge and accept these limitations of liability.
📦 Products & Online Orders
This section explains how PhiBeauty processes and manages all online product purchases to ensure a clear and reliable shopping experience. Once you place an order, our team carefully reviews and processes it within 1–2 business days before dispatch. If any item becomes unavailable after purchase, we will contact you directly to offer either a suitable replacement or a full refund. All orders are shipped via Australia Post, and delivery times are provided as estimates only, depending on your location and postal conditions.
Shipping & Deliv ery Responsibility
All orders are shipped through Australia Post to ensure safe and reliable delivery across Australia. While we always aim to dispatch orders promptly, delivery timeframes are outside of our direct control and may vary depending on location, weather conditions, and postal service delays. Customers are responsible for providing accurate delivery details to avoid issues. Once a parcel is marked as delivered, responsibility transfers to the customer. We recommend selecting secure delivery options such as Signature on Delivery for added protection and peace of mind.
Out of Stock & Order Changes
In rare cases where a product becomes unavailable after your order has been placed, PhiBeauty will promptly contact you to discuss the best possible solution. This may include offering a suitable alternative product of equal value or processing a full refund. Our priority is to ensure you are fully informed and satisfied with the outcome. We aim to manage all order changes quickly and transparently to avoid delays and maintain a smooth customer experience from purchase through to delivery.
Website Use & Intellectual Property
All content displayed on the PhiBeauty website, including but not limited to text, images, graphics, branding, design elements, and overall website structure, is the exclusive property of PhiBeauty Cosmetic & Laser Clinic and is protected under applicable intellectual property laws in Australia. This content is provided for personal and non-commercial use only, and may not be copied, reproduced, distributed, modified, or exploited in any form without prior written permission from PhiBeauty.
Any unauthorised use of our website content is strictly prohibited and may result in legal action. We reserve the right to update, modify, or remove any part of the website or its content at any time without prior notice, in order to maintain accuracy, compliance, and service quality.
Agreement
By accessing and using the PhiBeauty website, booking an appointment, or purchasing any products or services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions in full. This includes all policies relating to clinic treatments, bookings, cancellations, product orders, returns, liability limitations, and website usage. Your continued use of our services confirms your acceptance of these terms, which are designed to ensure clarity, fairness, and a safe experience for both clients and PhiBeauty.
Yes. By booking an appointment, purchasing a product, or using the PhiBeauty website, you automatically agree to our Terms & Conditions. These terms are in place to ensure transparency, safety, and a clear understanding of how our services and policies operate.
Deposits for appointments are generally non-refundable if cancellations are made with less than 24 hours’ notice. However, if you cancel or reschedule in advance according to our policy, your deposit may be transferred or applied to another booking, depending on availability.
No, results are not guaranteed. All treatments may produce different outcomes depending on individual factors such as skin type, lifestyle, and medical history. We always aim to achieve the best possible results through personalised consultation and professional care.
Completion of all required client forms is mandatory before treatment. If forms are not completed in advance, your appointment may be delayed, rescheduled, or cancelled to ensure safety and compliance with clinical standards.
Once a parcel is handed over to Australia Post and marked as delivered or in transit, responsibility transfers to the courier. While we are not responsible for delays or lost parcels caused by third-party services, we will always assist you in resolving any delivery issues.
Yes. PhiBeauty reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will take effect immediately once published on the website, and continued use of our services indicates acceptance of the updated terms.